FAQs

Do I need to register before shopping at ALLURA?
Before you start shopping, you need to register yourself with us and give us information that will allow us to communicate with you regarding your transactions. Registration is very easy. Two of our sections i.e. Shopping Cart and My Account are password protected. When you click on any of these links you will reach a sign in page. A new user can register here or members can login to their account directly.

(a) When you create an account to log in, it ensures the security of your information and saves you time for repeat orders. Your information is never shared with a third party.
(b) Your privacy is important to us. The information you supply to us is only used for the purpose of processing your order. We will never sell or distribute your personal information, including your email address.

How to place an order?

Placing an order with ALLURA is quick and simple. As you browse through our website, you can put the items that you want to purchase instantly in your Shopping Cart by clicking on the link ‘BUY'. Link to Shopping Cart is provided with every item that is displayed on the screen. If you haven't logged in yet, you will reach the login page. Please continue to Shopping Cart to proceed your order.

How to View my Shopping Cart?

Once you have registered with us and logged into your account, you can click on Shopping Cart from any page and you can check on all the items you had put in there. You can also remove an item by deleting it totally. After reviewing the Shopping Cart then click on the ‘CHECKOUT’ button or browse through the site some more by going to product tab and adding the preferred item you wish to buy.
You can also change the quantity of the product, which you have selected to buy. All you need to do is to fill the desired quantity in the appropriate box and click update to register your change.

Can I review my Order History?
In your personal area you can view the details of all the orders you've placed with ALLURA. Just click on Transaction at the left side of the website.


There are 4 types of order status:
- Pending: This is usually applicable to offline payment, in which we still haven't received your payment.

- Pending (Already Confirmed): This status will appear if you already transfered the amount and did the payment confirmation, but we haven't confirmed and verified your payment
- Accepted: We have received the full payment from you, and preparing to ship your order.
- Cancelled: Your order is cancelled due to some unexpected reasons.

Therefore, you are only required to take action if your order status is "Pending". Kindly proceed with the payment and verify with us if you have already done so.

Can I alter my Personal Details?
You can modify the personal Details (e-mail address, phone numbers, address password), shipping information, billing details;. Just log into your account and click on Modify User Information in My Account. The password must have at least 8 characters and a maximum of 20. It is also case-sensitive.
Forgot Password-If you have forgotten your password, then click on Home or Shopping Cart or My Account and you will reach the Login page where there is a link to ‘Forgot Your Password’ You must remember your User Name and Email on entering that. New password will be sent to your email.

How can I manage my Shipping Address if I have an alternate Address?
You can change your default shipping address depending on where you want your order delivered. Just go to My account and edit Address column. You can also access this functionality from the Payment Confirmation stage by filling the ‘Shipping Address’ column for your temporary shipping address.


How accurate are the colours of products shown?

The photos are usually of the actual product batches currently held in stock. Product descriptions are also as accurate as possible. There will be variation in colours shown on different computer monitors, we do not take responsibility for variations in shade.
If you would like any information not covered in a product listing please contact us.


How do I know if the item I have ordered will fit me?
Please check the measurements and product size details given to ensure you have ordered the correct size.

How will I know if my order has been received by ALLURA?
You will receive a confirmation email once we have received your order.  However this doesn’t mean that your order has been accepted by us. Your order will be sent to you once your payment has been approved and verified.


When is the ordering process complete?
Your order will be accepted and sent once your payment settlement has been approved and address verified. A email containing your tracking number will then be sent to your email.

Why are there random numbers in my purchase order list?
The numbers will be automatically generated by the system and added to your final payment. It will be used to identify your payment. Hence, it is possible for user to appoint someone to transfer its purchase to the selected bank account; we will check the payment based on total amount transfered.

How can I expect to receive my goods?
After checking to your payment settlement, we will dispatch your order. It takes around 2-3 business days until you receive your order. If you have special request regarding delivery date or express delivery service, kindly please give note in the shopping cart before you confirm the transaction.

Can I cancel/return my order?
When you already confirm the transaction, the product will be booked under your name until the next 48 hours.
To cancel your order please email info@allurastore.com with the subject line “cancel order (insert date) (insert invoice number)”. Please forward us a copy of your confirmation email and/or include your name & invoice number.  We will cancel your order the next business day and confirm it back to you in an email.
Unfortunately, cancellation cannot be done after full payment has been made.

I just placed an order, can I add something to it?
We’re sorry but we cannot add to orders once they are processed.  The orders are automated and sent through system. If you would like to add additional merchandise, please email us at info@allurastore.com consisting Name, Invoice Number (cancelled one), Address, and Items purchased. We will create a manual purchase order form. This action is valid if you wish to add item in a similar day of your previous purchase.

How can I track my package through your website?

A receipt will have been sent to you via email upon confirmation of your online purchase. Use the tracking number provided to track your order. Tracking service is also available in our website. Please refer to JNE Tracking column at the left side.

Do you ship internationally?
This service is not available at the moment. Currently, we ship to Indonesia area only.

What payment methods does ALLURA accept?
Payment could be done through local bank transfer; BCA Bank and Mandiri Bank.

How much will I be charged for shipping?

Regular cost of JNE/TIKI is applied. It will be automatically shown in the checkout process.

When will I receive my order?
Allura will dispatch your order every Tuesday and Friday depending on your payment settlement.


What if I need my order quickly?

If you wish to use delivery express service, please let us know by leaving us a comment in the comments box when you check out. You also have the option of using JNE YES or 1 Day Express service with rush handling. JNE YES takes 1-2 days and Express packages will be shipped within 24 hours of receiving the order.  The shipping cost may vary depending on the location. 

What shall I do if my order is incomplete?
You can track your order using the tracking number sent to you in your confirmation email.
Part of my item has broken. Can you send me a replacement?
Unfortunately we can only sell complete items and not parts of them.

Can I place a special order?
Custom order service is not available at the moment. We give attention and detail to every single item we make.

Are all of ALLURA products available for wholesale?
Unfortunately, this service is not available. We do not mass produce our accessories; it ensures you to have special collection of your own.

Will ALLURA restock the sold items?
Due to our unique product line, we do not stock any item unless there’s notification from us. Please check back frequently to see our updated stock and new merchandise!

If an item is out of stock, will ALLURA short deliver or back-order the item?
We use an inventory system on our Website, so the shopping cart will not allow you to purchase more units than we currently have available. Very rarely two people will access the stock at one time and will be able to; in that circumstance the first order placed will be allocated the stock; if you happen to be the second order we will contact you to let you know an item is out of stock and offer a refund on that item, or if you needed it as part of a larger project and no longer need any of your order, a full refund.

Do you offer discount or coupon codes?
Please check back often for special sales and holiday packages. Coupon codes may be offered at a certain date.

Do you have gift wrapping?
Yes, we do have special gift boxes for gift giving, although our regular packaging works just as perfectly  because of the attention we take in packaging our products (box and paper bag). If you still would like a special wrap or gift box, please request this in the comments box upon checkout.  We will charge a minimum charge of IDR 50,000 for this service. You can be assured that all gift wrapping will be top quality and gorgeous!  Gift Cards are also available. We will have a special pop-up custom card in various sizes. Theme will be depending on your request. Please refer to 'SPECIAL OFFER' tab.

Do you offer a Catalogue?
We do not have a printed catalogue. All of our products can be viewed and purchased online.

If you have further questions, please contact us at info@allurastore.com.


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